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Opening Hours

By Appointment Only

Due to high demand for services and our commitment to providing our clients with the highest level of service, we require all clients to adhere to the Policies outlined below. Thank you for your understanding as we implement our updated policies to better serve our client, and to ensure that clients have access to as many appointment options as possible.

Appointment Booking, Rescheduling, & Cancellation

In order to ensure that our therapists are able to maintain a high standard of service, it is important that they are allowed enough time to properly consult with client and complete the scheduled appointment. Additionally, due to the high demand of our services, our goal is to ensure that all clients have access to appointments that fit their schedule. As such, the following policies apply to all appointments booked with Magnolia Skin Therapy:

Cancellation/No-Show Policy:

We understand that clients may need to adjust their appointment times. We kindly ask that clients provide notification at least 2 days before when canceling or rescheduling their appointment. All clients booking an appointment will be required to pre-pay a non-refundable deposit which equals 50% of the total service in order to secure their appointment. This amount will be applied to the total balance of the first appointment. In the event that the client needs to cancel or reschedule their appointment, the fee will be applied to the rescheduled appointment ONLY if the client provides at least Two days notice before the appointment for canceling/rescheduling. Clients who cancel within the 2 days of their appointment or no-shows will be charged a 100% scheduled appointment late fee.

If an appointment is rescheduled, that same appointment can only be rescheduled twice before the original 50% cancelation fee will be upheld. Magnolia Skin Therapy reserves the right to refuse booking for clients who no-show or late cancel more than once.

  -Clients will receive an email before their appointment. Please fill out the forms online and email them back before your appointment. Please check your spam folder if you do not see an email after booking.

 -If you are late to your appointment, Magnolia Skin Therapy reserves the right to cancel your appointment time to ensure that your therapist is not late for their next appointment.

  -If you arrive more than 15 minutes late to your appointment, Magnolia Skin Therapy reserves the right to cancel your appointment and you may be charged a late-cancellation fee.

  –Appointment Reminders:

Clients will receive a confirmation text message when their appointment is booked. Clients will receive a text 3 days prior to their appointment with a link to confirm their appointment, and a third reminder 24 hours prior to their scheduled appointment.

  –Exceptions to the Cancellation/No-Show Policy

We understand that unforeseen circumstances happen. Cancellation fee may be waived in the case of personal injury, debilitating sickness or disease, and genuine emergencies, at the discretion of Magnolia Skin Therapy. This does NOT include: forgetting appointments/no-showing, last-minute work schedule changes, mismanaged scheduling/double-booking, running late and missing your appointment, or replying to automated appointment reminders.

Services Refund Policy

While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.

Payment Policies

We accept all major credit cards, as well as cash, Venmo, and Zelle. Clients will be required to complete our credit card form and have a card on file in order to secure an appointment to protect Magnolia Skin Therapy from late cancellations and no-shows. Payment for treatments is due in full at the time of service. Clients who do not pay their full balance on the same day of their service, or leave the premises without payment, will be immediately and permanently banned from the clinic and all future appointments will be canceled.

By booking an appointment, you agree to the terms above.